EAST HILL PLAZA CUSTOMER SATISFACTION SURVEY

Scope of Survey

Survey was taken of 248 Cornell office workers working at East Hill Plaza, Ithaca, New York during November 2005.
163 surveys were returned (66%)
Responses were on a scale of 5 (Very Satisfied) to 1 (Very Dissatisfied).
Survey instrument used

Next Steps

Your input is very important to us. Efforts to implement suggestions and fix problems will be listed here as plans are solidified. Please check back frequently. Changes to date based on survey input:

Feedback was given to Director of Transportation regarding improved bus service. Any changes in bus service will likely occur simultaneously with completion of new office building to the rear of the Plaza.
Improvements to the rear hall are being made Jan - Mar 2006. Work includes painting, carpeting, lowering the ceiling and installation of new lights.
Architect has been hired to investigate construction of shower facilities, to be located somewhere off the rear hallway. Results will be finalized NLT March 2006.
Investigating new smoking area.

Survey Results

Overall satisfaction w/ East Hill Plaza as a workplace: 4.3

Satisfaction with important topics:

Topic		Average Response
Your personal work space	Dissatisfied Satisfied	3.8
Your department/organization's space		3.5
Quality of the building		3.6
Heating and cooling		2.7
Lighting		3.4
Restroom facilities		3.6
Quality of the environment		3.6
Parking		4.7
Accessibility (easy/difficult to commute to)		4.4
Location (convenience to home, shopping, doctors, schools, etc.)		4.3
Safety		4.1

Other results:

Assuming working on campus is not an option, would you
recommend East Hill Plaza to the Cornell Administration as a
location for other Cornell employees to work?

4.1

If you could change one thing to improve East Hill Plaza as a place to work, what would it be?	Percent of Responses
Heating and Cooling	28%
Bus service to campus	11%
Install showers	7%
Noise / cubicles	6%
Add a sit down restaurant to the Plaza	5%

Demographic Data

On average, how often do you use East Hill Plaza restaurants, shops or services? 4.1 days per week

I work in:
Controllers Office	33%
Human Resources	19%
Publications and Marketing	12%
ECO	8%
Undergraduate Admissions	7%
Payroll	5%
Facilities Services	4%
Purchasing	2%
Other	7%

My personal workspace is:
Open workspace	50%
Enclosed office	31%
Other	17%

Winners of $50 Gift Certificates

Natasha Aumick
Laurie Cecere
Camila Fontanez
Mary Ann Patterson
Cathy Salino